- All orders are shipped directly from our UK warehouse within 24-48 hours of the order being placed.
- Orders received on weekdays before 15:00 GMT will be shipped out the same day where possible. Orders placed after this time will be sent the next working day.
- Orders placed on the weekend will be shipped out Monday (excluding public holidays).
- The estimated shipping time begins from the day your order is dispatched.
- If you need to make changes to your order before it has been dispatched, please contact us and we will support as best we can.
- Once your order has been dispatched we will be unable to make any changes.
- Once the order has arrived, please contact us on firstname.lastname@example.org if you have any questions.
All pre-ordered shirts will be shipped on or before the shipping date started below the 'Pre-order' button on the product page.
If your order contains an in stock product and pre-ordered product, they will be shipped at the same time when the pre-ordered product arrives.
We are not responsible for any import or custom fees associated with your order, please check with your country’s regulations to see if there will be any additional costs.
Late or lost orders
When placing your order please make sure that you specify the correct delivery address as Two Twenty take no responsibility for missing parcels that have been sent to the wrong address or if requested to leave with neighbour or an outbuilding.
Any order discrepancies relating to missing and/or lost items must be reported to us in writing via email at support@twotwentyattire. We cannot refund or replace lost items until 20 working days after the date of despatch (25 working days for international items) - this is when our couriers class items as being lost.
Items not received but tracking shows they have been delivered
This may happen when items are sent to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. In these cases, you can request a proof of delivery certificate from the Royal Mail website by filling in a signature request form.
Please note we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to a secure address.
Why was my order cancelled?
If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are sure that that is not the case, please ensure the billing address matches the payment method you are using, and checkout again. Alternatively, please order again with a Paypal account. If you do not have Paypal, you can easily sign up at www.Paypal.com.